Refund and Shipping Policies – Footstar Orthotics

Footstar Return and Refund Policy

Does Footstar have a return Policy?

Yes. After your first adjustment, we offer a 120 day money back guarantee from the date you receive your custom inserts. We also offer unlimited adjustments, alterations, or remakes, at no cost to you for up to 2 years. Footstar will pay for the shipping both ways.

Footstar Shipping Process

Upon placing your order, Footstar Orthotics will send you a foam impression kit along with a prepaid return label and instructions on how to accurately complete your impression. Once completed, please send your kit to us using the original shipping box. Once we receive your impression, production takes 2-3 weeks to complete. Footstar will contact you in the event that we need further information.